Terms of Service

Provider: StrikeReach · UEN 201564738K · Singapore
Effective: May 2025 · Currency: All commercial amounts in Singapore Dollars (SGD) unless a signed order states otherwise

1. Agreement

By accessing strikereach.one, submitting enquiries, or executing a Statement of Work, you agree to these Terms. If you accept on behalf of an organisation, you represent authority to bind that entity. Enterprise clients may be subject to a separate Master Services Agreement (MSA); where conflict exists, the MSA prevails.

2. Services description

StrikeReach supplies precision AI reach analytics, targeting software, integrations, and consulting for digital marketing use cases. Services exclude sports coaching, athletic training, or physical performance programmes. Catalogue references (SR-*) describe IT deliverables priced in SGD on collection.php and confirmed in order documents.

3. Orders, fees, and payment

Published prices are indicative starting points. Binding fees appear in quotes or MSAs. Invoices are payable in SGD within thirty days unless stated. Late payment may incur interest at eight percent per annum above the prevailing Singapore bank base rate and suspension of platform access after written notice.

GST or other applicable taxes are additional where required by law. Client is responsible for withholding obligations in its jurisdiction.

4. Client responsibilities

You will provide accurate project information, lawful data feeds, necessary integrations access, and timely approvals. You warrant that personal data supplied for signal processing was collected with valid consent or another PDPA-permitted basis. You will not use outputs to discriminate unlawfully or violate advertising standards in Singapore or target markets.

5. Intellectual property

StrikeReach retains all rights in pre-existing software, models, documentation, and brand assets. Upon full payment, clients receive a non-exclusive licence to use deliverables for internal business purposes during the subscription term. Custom models trained solely on your data may be addressed in the MSA regarding ownership and portability.

Feedback may be incorporated into product improvement without royalty obligation.

6. Acceptable use

You may not reverse engineer the platform, probe security without authorisation, resell services without written consent, or upload malware. We may suspend access for material breach or risk to infrastructure.

7. AI and IT services — disclaimers

StrikeReach provides information technology and artificial intelligence tools. Outputs—including targeting scores, reach forecasts, and attribution splits—are probabilistic and depend on input data quality. We do not guarantee specific revenue, conversion rates, or campaign performance.

Models may produce errors, drift, or biased patterns despite reasonable validation. You must apply human review before activating strikes that affect budget, legal compliance, or consumer rights. StrikeReach is not liable for decisions you automate without appropriate oversight.

8. Limitation of liability

To the fullest extent permitted by Singapore law:

• StrikeReach's aggregate liability arising from any claim shall not exceed the greater of (a) fees paid by you in the twelve months preceding the claim, or (b) SGD 15,000.
• We are not liable for indirect, consequential, special, or punitive damages, including lost profits, lost data, or reputational harm, even if advised of the possibility.
• We are not liable for failures caused by third-party networks, ad platforms, client misconfiguration, or force majeure events.
• AI-specific claims: we disclaim liability for automated recommendations followed without human validation, regulatory fines arising from your unlawful campaigns, or inaccuracies inherent in machine learning systems.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under the Unfair Contract Terms Act (Cap. 396) or other mandatory Singapore law.

9. Indemnity

You will indemnify StrikeReach against third-party claims arising from your unlawful data supply, campaign content, breach of these Terms, or misuse of outputs—except to the extent caused by our wilful misconduct.

10. Confidentiality

Each party protects the other's confidential information with at least reasonable care and uses it only for the engagement. Exclusions apply to public information, independent development, and lawful disclosure compelled by authority.

11. Warranties

We warrant that services will be performed with reasonable skill and care consistent with industry standards for B2B analytics software. Except as stated, services are provided "as is" without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Term and termination

Subscriptions run for the term in the order. Either party may terminate for uncured material breach after fourteen days' written notice. On termination, fees for work performed remain due; access ceases; data export windows follow the MSA or thirty-day standard retrieval period.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of Singapore. Parties submit to the exclusive jurisdiction of the Singapore courts. Before litigation, parties will attempt good-faith negotiation for thirty days.

14. Website content

Site text, metrics, and testimonials illustrate typical outcomes and may change without notice. They do not constitute binding offers until confirmed in writing.

15. Privacy

Personal data handling is described in our Privacy Policy, incorporated by reference.

16. General

Failure to enforce a provision is not a waiver. Invalid provisions are severed; the remainder continues. You may not assign without consent; we may assign to an affiliate or acquirer. Notices to StrikeReach: [email protected], with copy to the registered address above.

17. Contact

Contract questions: [email protected] · +65 6223 5194